Contact
How to reach us, and the legal identification of the entity that operates eFlow.
Last updated: [EFFECTIVE DATE]
Fields in square brackets ([…]) are waiting on the company’s official details and are filled in before public launch.
Company identification
[COMPANY LEGAL NAME] [ADDRESS] Rio de Janeiro, Brazil CNPJ: [CNPJ] Municipal registration: [MUNICIPAL REGISTRATION] Share capital: [SHARE CAPITAL] EU VAT registration (One Stop Shop, non-Union scheme): [EU VAT OSS NUMBER]
Representative in the European Union
[EU REPRESENTATIVE] This is the point of contact for supervisory authorities and data subjects in the European Union under article 27 GDPR. You can address any request about your data to them instead of [PRIVACY EMAIL].
Support
[SUPPORT EMAIL] Inside the application, the eFlow Assistant answers product questions at any hour.
Privacy and data
[PRIVACY EMAIL] for access, rectification, erasure, portability and objection. Data protection officer: [DPO NAME].
Billing
[BILLING EMAIL] for invoices, tax details and refunds.
Response times
Hours: [SUPPORT HOURS]. We answer support requests within 2 working days, GDPR data requests within the legal one-month deadline, and LGPD requests within 15 days.
Complaints and dispute resolution
Talk to us first at [SUPPORT EMAIL]: almost everything is settled there. Alternative dispute resolution body for consumer disputes in the European Union that we adhere to: [ADR ENTITY], [ADR WEBSITE]. In Brazil you can use the public consumidor.gov.br platform or your state’s Procon. On personal data you can complain to the CNPD, to the supervisory authority of your Member State, or to the ANPD in Brazil.